OUR TERMS AND CONDITIONS
New Cancellation Policy
We recognise that current circumstances can mean short notice changes to ones travel plans. With that in mind, while we are operating under Level 4 or Level 3, free cancellation will be provided for any bookings cancelled more than 24 hours prior to check-in.
Valid Credit card details are required for all bookings to be confirmed, or with a Debit Card a Security Bond, or payment along with a Security Bond On-line 72 hours prior to arrival.
If not paid prior, payment in full is then due on arrival
72 hours cancellation required, or payment in full is then due, 7 days notice needed for School and Public Holiday periods. Cancelled bookings are non-transferable
All confirmed bookings are non-transferable - including pre-paid non-refundable bookings. Bookings cannot be cancelled after arrival
Special events are to be pre-paid and are non-refundable
Group bookings each have their own Terms & Conditions agreed prior to the booking being confirmed. Three (3) or more units booked on-line equals a Group Booking, and different terms will apply. When booking multiple units on-line please also contact the property.
PRINCE is no longer a party property, and we do not host Stag Parties, Hen parties, or similar social events. Our House Rules are available in every unit and can be provided prior upon request
There is one car park per unit, please advise when booking if bringing extra vehicles or trailers
Bikes of all kinds, and eScooters or similar, are not to be kept in the unit - or their will be a minimum charge of $25 per night per item.
All units are non-smoking, and a minimum $300 cleaning fee applies should you smoke in the unit.
Check-in is between 14.00 and 20.00, and check-out is from 0730 until 10.00. By arrangement early or late check-ins and late check-outs can be agreed, and can be charged for. Please always call and make a request - as we try to avoid locking people out.
Non-urgent requests after-hours can be charged for
Unreturned keys are charged at $50 each.
Damages are charged at cost, and can incur a 25% surcharge. Should damage mean the unit is unavailable for others to use then that too will be charged.
Please note the above are subject to change without notice.